RZUstyle.com is committed to make your shopping experience as Comfortable, Reliable and Secure as possible.
Is it safe to use my credit / debit card to purchase on your site?
Absolutely. We have integrated our store with leading payment gateways that ensure compliance to PCI DSS or Payment Card Industry Data Security Standard certification, a third party certification on site security.
How long will it take for order processing and shipment initiation?
Orders are typically shipped within 2 working days for readily available products. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed logistics partners only.
How long will it take for delivery?
- Domestic shipping within India – typically within 7 business days approximately
- International shipping outside India – typically within 20 days, however depends on the country and customs process. We ship to most countries including USA, Canada, Australia, New Zealand, UK, Middle East and Europe.
- NOT APPLICABLE FOR: Xquisite & Pure Georgette products.
What are your shipping costs?
- Domestic Shipping within India – Currently, we offer Free Shipping within India for orders above INR 600/-
- International Shipping outside India – Currently, we charge a flat fee of INR 1500/- per order irrespective of number of products; i.e. lower shipping cost for higher number of products in a single order. We offer Free Shipping on orders equivalent to above INR 15,000
Can I cancel or change my order?
Yes, only if we receive your request before we initiate our shipping process
Do you charge Octroi or Entry Taxes for Domestic Shipping within India?
Majority of orders will not have to pay any additional fees. However, due to the nature of interstate shipping, you may have to pay additional duties and taxes which are levied once a shipment reaches your state. If you are presented with an invoice/receipt from our shipping partner for any duties and taxes, you will have to pay them directly at the time of delivery.
Do you charge Custom duty for International Shipping outside India?
Due to the nature of international shipping, you may have to pay additional duties and taxes which are levied once a shipment reaches your country. If you are presented with an invoice/receipt from our shipping partner for any duties and taxes, you will have to pay them directly at the time of delivery.
What if the item I have received is defective or damaged?
We stand behind the quality of our products and we will provide a full refund for the cost of the product if you receive the product in a damaged condition. Please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91 9901 900211 or email us at firstname.lastname@example.org mentioning your Order ID. Make sure that the original product tag and packing is intact when you send us the product back.
Please ship to the following address: Binaca Creations, 3078 Casa Paradiso II Sobha City Thanisandra Main Road RK Hedge Nagar Bengaluru, Karnataka 560064 Refer to ‘Cancellation & Refund Policy’ for further details.